Ancestry and Genealogy.com’s response to my email

I made a post about getting a cousin’s phone call awhile back (I enjoyed talking to him and I was really grateful for his call also, but it got me to thinking about online privacy issues), and I stated that I was going to email ancestry and genealogy.com to try and have my real name taken off of my messageboard posts.

Welp, here’s what they said…

(From Ancestry.com)

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you within 72 hours.

Thank you for allowing us to be of service to you.

——————————————————
We appreciate your message.
Postings on the Message Boards cannot be edited once posted, but you may request that a post you have authored be deleted. To do this, you will want to use our Report Abuse feature.
When viewing the message that you would like to have removed, click on the Report Abuse link above or below the message. Make sure that you are on the specific message for which you would like removed. Mark your reason for objection as Other. In the Comments box explain why you would like your message removed. Then click on the Submit button. Either the board administrator or Message Board Administration Staff will receive your removal request.

If there is anything else with which we might assist you, please let us know.

Member Solutions
Ancestry.com
http://ancestry.custhelp.com

__________________________________________________________

(From Genealogy.com)

You recently requested assistance from the Support department at Genealogy.com. Thank you for choosing Genealogy.com and allowing us to be of service to you. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
————————————————-
Thank you for allowing us to be of service to you.We appreciate your message.

Find the messge then use the “report abuse” link – this will get you in touch with a message board admin who can help.

If there is anything else with which we might assist you, please let us know.

Member Solutions
Ancestry.com
http://ancestry.custhelp.com

***Evidently, ancestry.com and genealogy.com use the same support center…and are also the same damn company…figures…***

Oh well, guess I’ll give it a try…although I do think that it shouldn’t be this much of a hassle to alter or delete any of my previous posts.

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5 Responses so far »

  1. 1

    Teri said,

    You can change your Rootsweb user ID (If you are using your name as your ID and that’s where it shows in the posts). After you log in on Rootsweb, click on my account (upper right corner). Then click on “Change your user name or password”. Then change the user ID to something else.

    If your real name is in the body of the message board posts (for example, you signed them like you would an email) – then message board admin could delete them for you (the admin tools won’t let them alter a message).

  2. 2

    just a girl said,

    Thanks but this issue specifically deals with my (old) posts on ancestry/genealogy.com…(or is rootsweb another ancestry.com website too?)

    I changed my screenname on both sites, but all my old posts (the ones I created before they started requiring registration to post) still list my real name as my username.

    I’m just going to have to go through all of them and try and have them deleted one by one.

  3. 3

    […] 8. Boredom induced stupidity Stupid things that you said or did online years ago can come back to haunt you…with a vengeance. So think about what you type BEFORE you type it. Some sites make it especially hard to delete or alter old posts or messages. I should know… […]

  4. 4

    […] 8. Boredom induced stupidity Stupid things that you said or did online years ago can come back to haunt you…with a vengeance. So think about what you type BEFORE you type it. Some sites make it especially hard to delete or alter old posts or messages. I should know… […]

  5. 5

    What is appropriate here is “ahhhh, the rub”. Also, note that information you enter will also get cached in search engines, because they will “squirrel” a bit of the content in their databases.


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